Below you will find the Terms & Conditions for our online store.
We accept the following payment methods:
- American Express
Checking Order Status
Our system will automatically inform you of your order status via email. You can also check the status of your order with our team if you email (firstname.lastname@example.org) and include your full name and phone number so we can track your order.
Bicycle Parts Warehouse prides itself on taking exceptional care when packaging and sending your chosen goods. If an item should arrive damaged, please contact us promptly to discuss an appropriate resolution. We take the utmost care to check over any stock before it leaves us, however should an item arrive that is faulty we will happily replace that item or refund its value upon receipt and authentication of fault.
Prices are listed in Australian dollars and include GST (10% Goods & Services Tax. We reserve the right to change prices at our discretion.
Missing / Late Deliveries
For security and reliability every parcel carries a bar code which is scanned throughout the delivery process. You are able to track parcels via their tracking number. If your order does not arrive within the time frame specified above, please contact us for your tracking number and we can instigate a search for your order.
We want your online shopping experience to be smooth and easy! Therefore if for any reason you are not happy with your order, or it is the wrong model for your ride or doesn’t do or look how we say it is going to, then we are completely happy to provide an exchange or refund (provided the items are unused and returned in the condition they were received). Please contact us via phone or email and send all returns in original packaging and condition.
Refunds will only be given for the value of the item, not including the initial cost of shipping the item to the customer. Bicycle Parts Warehouse is not responsible for products lost during return shipping. Exchanges should include a self addressed prepaid satchel with the return of the item for the replacement stock to be sent to the customer.
Forward returns to the following address:
27 Swan Street
All of the prices, contents and specifications on Bicycle Parts Warehouse are correct as to the best of our knowledge and are subject to change without notice. We take no responsibility for any errors in listings, specifications, part numbers, prices and model applications. We reserve the right to change specifications, product descriptions, pricing and applications at any time without further obligation.
Availability of Goods
Although we keep many items in stock at any one time we cannot guarantee the same of our suppliers. We may sometimes experience delays that are out of our control due to nil stock, back orders, shipping delays etc. If an item is to be delayed for any period of time what so ever you will be notified immediately, either by email or phone call and advised of the estimated time of delivery.
All warranty claims are processed through each individual products manufacturer and is subject to their policies and approval.
Bicycle Parts Warehouse makes no representation that materials on this site are legal within your State or Territory. Those who choose to use products provided via this site are doing so on their own initiative.
It is your responsibility to check with your relevant Police / Transport Authority. Fitment of some components may require the issue of an Engineering Certificate. We will not be held responsible for misuse of our products or misunderstanding of advice offered.
Third Party Sites & Links
This site maintains and actively collects links that will send you to other sites on the Internet. Because Bicycle Parts Warehouse has no control over such sites and resources; you acknowledge that Bicycle Parts Warehouse is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of the site by Bicycle Parts Warehouse or any association with its operators.
Dealings with Advertisers
Your business dealings or correspondence with, or participation in promotions of, advertisers found on or through this service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser.
You agree that Bicycle Parts Warehouse shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Service.
Bicycle Parts Warehouse makes no representation that materials on this site are appropriate or available for use in locations outside of Australia, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local law.
Acceptance of Terms
By using this site, you signify your agreement to all terms, conditions, and notices contained or referenced herein (the “Conditions of Use & Privacy Notice”). If you do not agree to these Terms and Conditions of Use please do not use this site. We reserve the right, at our discretion, to update or revise these Terms and Conditions of Use. Please check the Terms and Conditions of Use periodically for changes.